1. Introduction
SafeJourney.asia (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Services”).
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us:
- Name and contact information
- Vehicle information (make, model, year, registration number)
- Payment information
- Service history
- Account login credentials
- Profile information
2.2 Automatically Collected Information
We automatically collect certain information when you use our Services:
- Device information (IP address, browser type, device type)
- Usage data (pages visited, time spent, clicks)
- Location data (with your permission)
- Cookies and similar tracking technologies
- Service interaction history
2.3 Workshop Partner Information
For workshop partners, we collect additional information:
- Business registration details
- Staff information
- Service capabilities
- Operating hours
- Insurance information
- Banking details
3. How We Use Your Information
We use the collected information for:
3.1 Service Provision
- Processing service bookings
- Managing user accounts
- Facilitating payments
- Sending service reminders
- Maintaining service history
- Providing customer support
3.2 Communication
- Sending booking confirmations
- Service updates and notifications
- Marketing communications (with consent)
- Newsletter distribution
- Responding to inquiries
3.3 Platform Improvement
- Analyzing usage patterns
- Improving user experience
- Developing new features
- Troubleshooting issues
- Market research
4. Information Sharing and Disclosure
4.1 With Your Consent
- Sharing with selected workshops
- Third-party service providers
- Marketing partners (with explicit consent)
4.2 Service Providers
We may share information with:
- Payment processors
- Cloud storage providers
- Analytics services
- Customer support services
- Marketing services
4.3 Legal Requirements
We may disclose information:
- To comply with laws
- In response to legal requests
- To protect our rights
- To prevent fraud
- In emergency situations
5. Data Security
We implement appropriate security measures:
- Encryption of sensitive data
- Regular security assessments
- Access controls
- Secure data storage
- Employee training
- Regular backups
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing
- Export your data
- Withdraw consent
- Lodge complaints
7. Cookie Policy
7.1 Types of Cookies We Use
- Essential cookies
- Functional cookies
- Analytics cookies
- Marketing cookies
- Third-party cookies
7.2 Cookie Management
- Browser settings control
- Opt-out options
- Cookie preferences center
8. Children’s Privacy
- Services not intended for children under 13
- No knowing collection of children’s data
- Deletion of identified children’s data
- Parental consent requirements
9. International Data Transfers
- Data may be processed internationally
- Appropriate safeguards implemented
- Compliance with data transfer regulations
- Standard contractual clauses
10. Data Retention
We retain data:
- As long as necessary for services
- As required by law
- For legitimate business purposes
- Until account deletion request
11. Third-Party Links
- Links to external sites
- No responsibility for third-party privacy
- Recommend reviewing third-party policies
- Independent privacy decisions
12. Changes to Privacy Policy
- Right to update policy
- Notification of material changes
- Continued use implies acceptance
- Regular review recommended
13. Contact Information
For privacy-related inquiries:
- Email: hello@safejourney.asia
- Address: Kluang, Johor
- Phone: +601155518276
14. Data Protection Officer
Our Data Protection Officer:
- Contact: hello@safejourney.asia
- Office hours: 9 a.m – 6 p.m (Monday – Friday)
15. Specific Regional Rights
15.1 GDPR Rights (If applicable)
- Right to be forgotten
- Data portability
- Processing restrictions
- Objection to processing
15.2 CCPA Rights (If applicable)
- Right to know
- Right to delete
- Right to opt-out
- Non-discrimination
16. Data Breach Notification
We will notify affected users:
- Without undue delay
- Through appropriate channels
- With relevant details
- With remediation steps
17. Special Categories of Data
Treatment of sensitive data:
- Health information
- Financial details
- Identity documents
- Biometric data
By using SafeJourney.asia, you acknowledge that you have read and understood this Privacy Policy.